POSITION TITLE: Rentals Service Supervisor
POSITION TYPE: Fixed term contract
CONTRACT TERM: July 6 to September 6, 2026
WAGE: $22.00/hour
ABOUT CANADIAN STAGE
Canadian Stage is one of the country’s leading not-for-profit contemporary performing arts organizations. Sharing innovative work from Canada and across the world, the company stages an annual season across four Toronto venues, including its beautiful heritage building on Berkeley and Front Street, in the vibrant St. Lawrence Market neighbourhood.
Each summer, Canadian Stage also produces Dream in High Park, Toronto’s longest running outdoor theatre event. Attracting over 25,000 audience members each summer, this beloved tradition offers theatre under the stars to packed crowds every night in the heart of the city’s historic High Park.
In its long and storied history, Canadian Stage has employed thousands of artists and produced hundreds of new productions to over 5,000,000 audience members, including the premieres of 350+ new Canadian works. Many of the plays developed by Canadian Stage have been awarded and nominated for Canada's most prestigious literary and performing arts honours, including Governor General's, Chalmers, and Dora Mavor Moore Awards.
ABOUT THE POSITION AND KEY RESPONSIBILITIES
The Rental Service Supervisor oversees the hospitality booth at Canadian Stage's annual summer event, Dream in High Park, ensuring a smooth and enjoyable experience for patrons. This position plays a key role in delivering an exceptional patron experience throughout the duration of Dream in High Park while helping maintain operational efficiency and delivering Canadian Stage’s best-in-class patron services.
The Dream in High Park Site Audience Operations Manager will serve as the primary supervisor for the Rental Service Supervisor, offering day-to-day guidance and support throughout the duration of their summer employment. Weekly meetings will be held to discuss progress, address concerns or challenges, and provide necessary guidance. At the midpoint of their employment, a performance assessment will be conducted by the Dream in High Park Site Audience Operations Manager to evaluate successes and identify additional learning opportunities. This assessment aims to offer valuable feedback and assist the Rental Service Supervisor in setting goals for the remaining period of employment. The Dream in High Park Site Audience Operations Manager will provide continuous supervision and support to ensure the Rental Service Supervisor success and contribution to the overall success of Dream in High Park.
The position will receive health and safety orientation, including Accessibility for Ontarians with Disabilities Act (AODA), Workplace Hazardous Materials Information System (WHMIS), and workplace violence and sexual harassment training, at the beginning of the placement. They will be closely supervised during the placement to ensure that Health and Safety guidelines are being followed. They will participate in the First Aid training and emergency procedures prior to the run of the show.
This is a fixed term full-time contract position, from July 6 – September 6, 2026, and entails a 35-hour work week spread over six days (Tuesday to Sunday), with the working hours in late afternoon, evenings, and weekends. Monday is the day off and the rate of pay is $22.00/hour.
Responsibilities
- Manage the sale and rentals of comforts such as cushions, blankets, and refreshments
- Tracking and accounting for all transactions, including generating nightly sales reports
and reconciling to payments - Maintain an inventory of rentals and merchandise and coordinate with the Manager of Ticketing and Audience Services to restock merchandise as needed.
- Responsible for the set up and teardown of the merchandise and rental area
- Facilitate cash and card transactions for rentals
- Deliver an exception patron experience through the duration of Dream in High Park
COMPETENCIES AND REQUIREMENTS
Adaptability: The ability to achieve or adjust goals and behaviours when expected or unexpected changes occur, by planning, staying focused, persisting, and overcoming setbacks. For example, one uses this skill to change work plans to meet new deadlines, learn how to work with new tools and improve skills through feedback.
Collaboration: The ability to contribute and support others to achieve a common goal. For example, at work we use this skill to provide meaningful support to team members while completing a project.
Communication: The ability to receive, understand, consider, and share information and ideas through speaking, listening, and interacting with others. For example, we use this skill to listen to instructions, serve customers and discuss ideas.
Creativity and Innovation: The ability to imagine, develop, express, encourage, and apply ideas in ways that are novel, unexpected, or challenge existing methods and norms. For example, we use this skill to discover better ways of doing things, develop new products, and deliver services in a new way.
Digital skills: The ability to use digital technology and tools to find, manage, apply, create, and share information and content. For example, we use this skill to create spreadsheets, safely use social media, and securely make online purchases.
Numeracy: The ability to find, understand, use, and report mathematical information presented through words, numbers, symbols, and graphics. For example, we use this skill to perform calculations, manage budgets, analyze, and model data and make estimations.
Problem solving: The ability to identify, analyze, propose solutions, and make decisions. Problem solving helps you to address issues, monitor success, and learn from the experience. For example, we use this skill to make hiring decisions, select courses of action and troubleshoot technical failures.
Technical skills: The ability to develop capabilities that relate to the practical or mechanical side of an activity, the application of a set of technical processes and its required know-how.
Requirements
- At least 2 years of supervisory experience.
- Superior customer service skills and a friendly, outgoing nature.
- Accurate record keeping of transactions.
- Must be available to work evenings, weekends and statutory holidays.
- Punctuality and reliability, especially during busy times at High Park.
- At least 1 year in retail sales or customer service positions is preferred.
- Valid Class G Ontario Driver’s License is an asset.
- Point of Sale (POS) Terminal experience is an asset.
Specialized Working Conditions
- Most work hours will take place in late afternoons / evenings and on weekends
- Manual dexterity required to use computer and peripherals
- Ability to stand for long periods of time
- Ability to work outside in variable weather conditions during summer
- Ability to lift up to 30lbs
APPLICATION PROCESS
Eligibility
This position is funded under the federal government’s Canada Summer Jobs program. As such, applicants for this position must meet the following criteria:
- Between 15 and 30 years of age at the start of employment
- A Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act*
- Legally entitled to work in Ontario
International students are not eligible. Recent immigrants are eligible if they are Canadian Citizens or permanent residents.
Applications should be submitted by May 29, 2026 and include the following:
- A Letter of Intent stating the candidate’s interest in the position, relevant experience, and
critical responsibilities. The letter should be no longer than one page. - A Resume, no longer than two pages.
Please merge your cover letter and resume into one PDF. Please send your application to: dihp@canadianstage.com and use the email subject header “Rental Service Supervisor”
The review of candidates will begin as applications are received and will continue until the position is filled. Our hiring process does not include the use of AI screening or tools. While we thank all candidates for their interest, only those short-listed will be contacted.
Canadian Stage is committed to creating an inclusive and diverse workplace where all voices are valued. We deeply value diverse perspectives and encourage applications from qualified individuals from all cultures, ethnicities, genders, sexual orientations, and abilities. These experiences are essential to enriching our work and strengthening our community.
All qualified persons are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those short listed will be contacted