Position Title: Merchandise Manager
Position Type: Fixed term contract
Contract Term: December 1, 2026 to January 3, 2027
Salary Range: Hourly Rate ($22.00/hour) + % of Sales
ABOUT CANADIAN STAGE
Canadian Stage is one of the country’s leading not-for-profit contemporary performing arts organizations. Sharing innovative work from Canada and across the world, the company stages an annual season across four Toronto venues, including its beautiful heritage building on Berkeley and Front Street, in the vibrant St. Lawrence Market neighbourhood.
In its long and storied history, Canadian Stage has employed thousands of artists and produced hundreds of new productions to over 5,000,000 audience members, including the premieres of 350+ new Canadian works. Many of the plays developed by Canadian Stage have been awarded and nominated for Canada's most prestigious literary and performing arts honours, including Governor General's, Chalmers, and Dora Mavor Moore Awards.
ABOUT THE POSITION AND KEY RESPONSIBILITIES
Canadian Stage is looking for an enthusiastic, outgoing and sales-minded individual to manage and sell merchandise at performances of our holiday pantomime, Cinderella.
We’re looking for someone who genuinely enjoys interacting with people, has a natural flair for sales and takes pride in delivering excellent customer service. This is an opportunity for someone who is motivated, entrepreneurial and excited by the prospect of earning additional income through commission on merchandise sales.
This is a hands-on, customer-facing sales position. Ther Merchandise Manager will be responsible for staffing our merchandise kiosk at performances, engaging directly with audience members, promoting products and generating sales. From welcoming families before the show to serving enthusiastic patrons during busy intermissions, you’ll be the face of our merchandise operation.
In addition to selling, you’ll take ownership of the day-to-day operation of the kiosk, including merchandise displays, inventory, payment processing and sales reporting.
You must be available to work approximately 35-40 hours per week between December 1 and January 3, including all performances of Cinderella (performance schedule available online).
KEY RESPONSIBILITIES
- Conduct merchandise sales from the foyer kiosk
- Ensure all patron interactions are handled professionally
- Ensure merchandise operations run smoothly before, during and after performances including busy intermissions
- Ensure merchandise displays are attractive, accessible and consistent with the theatre’s brand
- Support promotional events, opening night, and other activities that drive merchandise engagement
- Identify opportunities to improve the patron experience and increase average transaction value
- Manage cash handling, payment processing and daily sales reporting
- Maintain accurate inventory records
QUALIFICATIONS
- Commitment to provide all customers with an outstanding experience
- Excellent interpersonal and customer service skills
- Problem solving and time management skills within a distracting environment
- A flexible approach to working hours, at least 35-40 hours per week during the contract period, including evenings, weekends, and performance periods is required
- Able to climb stairs, stand for extended periods, lift and carry items up to 25lbs
- Proficiency in point-of-sale systems an asset
- Experience in theatre or the arts is not needed, but sales/retail experience is!
APPLICATION PROCESS
Applications should include:
- A cover letter stating the candidate’s interest in the position and relevant experience. The letter should be no longer than two pages.
- A resume.
Please merge your cover letter and resume into one PDF. Please send your application to: asr@canadianstage.com and use the email subject header “Merchandise Manager”.
Interested individuals are encouraged to submit their application no later than November 16, 2026, though applications will continue to be received and reviewed until a successful candidate is confirmed.
Canadian Stage is committed to providing an inclusive and barrier-free experience to applicants with accessibility or other needs. Requests for accommodation can be made at any stage during the recruitment process.
All qualified persons are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. While we sincerely thank all candidates for their interest and efforts, only those short-listed for interviews will be contacted.